Due to the way that the domain name system works it is not possible to change or edit a registered domain name at a later date without additional cost.

If you still want to change your domain name then you will need to register a new one.

To do this please follow the instructions below:

1. Click on "Your Account" on the top menu.

2. Click on the "New Domain Name Registration" option.

The prices are given on this page and vary depending on the type of domain name you register.

Once you publish your site you can still do everything that you have been able to do on the free trial and you can re-publish as often as you want, even several times a day if required.

Nothing is set in stone, so if you wanted to change the colour scheme and layout of your site EVERY day for example, albeit unlikely, there is nothing stopping you!

DoYourOwnSite! is a web based site management system and works differently to conventional web hosts. All work on your site is done through your account login and FTP is not used.

In order for you to be able to easily edit and update all the content of your website it is stored in a database system and the files that you would normally have to FTP manually are generated automatically whenever you "Publish To Web".

Invoices can be accessed online. Just login to your account, click "Your Account" on the top menu and then click the option for "Your Invoices". From this screen you can view and print out invoices for all the credit or debit card payments you have made to DoYourOwnSite!

Yes, it is possible to register any of the following types of domain name either during the subscription process or later in your account.

.co.uk
.com
.net
.org
.org.uk
.me.uk
.biz
.info

When you log into your account and click the "Subscribe Now" button you will be asked to choose your domain name. Here you will be shown the different types of domain names we can register and, if applicable, the additional cost.

Unfortunately we do not currently offer a forum service. However there are many companies who do offer free forums that you could then link to from your DoYourOwnSite! website. Try searching for "free forum" on your favourite search engine.

For domain names that we have registered we can offer what is called "Email Forwarding". This means that ANYTHING you put before @yourdomainname.co.uk will be automatically re-directed to a single existing email address of your choice.

This enables you to choose as many email addresses as you want. For example, info@doyourownsite.co.uk or sales@doyourownsite.co.uk

To do this please follow the instructions below:

1. Click on "Your Account".
2. Click on "Manage Domain Names & Email Forwarding".
3. Click on the "Email Settings" icon next to the domain name you wish to use and then enter the existing email address that you would like your email to be forwarded to.

Once this has been done, you can use your domain name email on your contact us form or any other place on your site.

While there are many sites that give you code to place a counter on your site (just type "free counter" into a search engine), we advise against them as they do not tend to give a professional impression and are more at home on a personal homepage.

We provide an alternative to a counter within your account. You can view statistics about how many people have visited your site and where they came from. Just login to your account and click the "Statistics" link that appears under "Useful Information" on the homepage. The link will only be visible if you have subscribed and your site is live on the web.

This page shows the number of visits that your site has received each day in the last month. The "Referers" table tells you what other sites your visitors are coming to your site from.

It's important to note that you will not get a referer for every visit, only visits where the user has come to your site via a link on another site.

Visits that will not generate a "referer" include:

- The user typed the address of your site directly into their browser
- A visit via a "Bookmark" or "Favourite"
- A visit via a link in an email
- When the user has security software, such as Norton, that prevents referers from being disclosed.

Generally speaking there are no restrictions imposed by us on what information you can publish on your website.

We do however require that you agree to our terms and conditions and do not publish any unsuitable material including, but not limited to, pornography, racism and other offensive materials. You must also not publish any material that you do not hold the copyright to, or have express permission to publish from the copyright holder.

You can register an additional domain name to use with your site.

To do this please follow these instructions:

1. Click on "Your Account" on the top menu

2. Go to "Manage Domain Names & Email Forwarding"

3. Click on the link at the top of the page for "Register A New Domain Name"

The prices are given on this page as they vary depending on the type of domain name you register.

Yes, you can make changes and updates as often as you want. As long as you have access to the internet you can log in to your account 24 hours a day, 7 days a week from anywhere in the world.

If you are an existing subscriber and pay us monthly by credit card then you can upgrade your account and amend your monthly payment automatically.

All you have to do is login to your account, click "Your Account" on the top menu and select the option to "Upgrade Your Account".

If you pay for your account annually then please contact us regarding upgrading your account.

If you wish to use HTML code on your site, such as that given to you by an affiliate program or banner exchange for example, then you can use our "HTML Fragments" facility.

For a guide on how to use this facility please read our article, "How To Use HTML Fragments", which can be found on the homepage, after you login to your account, under "Useful Information".

We are looking into ways of allowing the use of other fonts but unfortunately those that are currently available are the only ones that you can guarantee all of your users will see correctly.

If a visitor comes to your website and does not have the same font that you used installed on their own computer then they will not see your site as you intended.

DoYourOwnSite! is a web-based system so you will need to be connected to the internet in order to use it. It is not a piece of software that you can download and install on your own computer.

The advantage of this is that you can login to your account and administer your website from almost any internet-connected computer.

It also means that you automatically get any new features we add to the system as there is no software on your computer that has to be updated.

Doyourownsite! is a web-based service and runs on our servers, therefore, you do not need to install the system or any software onto your computer in order to use it. You can access your account 24 hours a day, 7 days a week by simply logging in.

When you subscribe, you can choose whether to display the DoYourOwnSite! logo on your site by selecting the "Show The DoYourOwnSite! Logo" or "Do Not Show The DoYourOwnSite!" option.

Yes, the hosting for your website is included in your subscription.

Unfortunately getting listed on the search engines can be quite a slow process, taking a few weeks to get on to some of the major search engines. The search engines are pretty much a law unto themselves about when or even if they list you in their databases.

If you haven't already done so, you can use our submission service to automatically submit your site to Google, Yahoo, MSN and Ask.

To do this, login to your account, click "Preview/ Publish" on the top menu, and then "Submit To Search Engines" on the left hand menu.

Once you have read and agreed to the statements click on the button "Submit My Site" and we will do the rest.

On this screen you can also select whether you wish for your site to be submitted to the search engines each time you "publish to web". To choose this option tick the relevant box before clicking the "Submit My Site" button.

To add a blog to your website, go to your “Site Content” screen and click on "Add New Page And/Or Section" from the left hand menu. You will see the option to add a Blog as a new page.

Our online shop service simplifies all aspects of creating and maintaining a shop on the web. We have written an article called "How To Build An Online Shop" which takes your through all aspects of our system.

This can be found on the homepage after you login to your account, under "Useful Information".

If you would like to create a form to place on one of the pages of your site, such as a survey, a registration form or a booking form for example, then you can do this with our "Custom Forms" facility.

To do this please follow the steps below:

1. Go to your "Site Content" screen.

2. Select "Add/Edit/Delete Forms" link on the left hand side of your screen

For help and information on creating a custom form, we provide a link to an article called "How to create custom forms" at the top of the page.

Once you have created your form(s) they can be inserted on to a page using the page editor, where you will find an "Insert Forms" button on the top row of the toolbar. Remember, you can find out what any of the buttons in the page editor do by holding your mouse over the button and reading the information that pops up in a yellow box to the left of your screen.

Any orders made on your website are accessible in the Order Management system. You can access this by clicking on the “Site Content” tab and then click on the edit icon for your shop.

You will see “Order Management” appear towards the bottom of the left hand menu in your shop area, click this and your list of orders will appear.

Unfortunately getting listed on the search engines can be quite a slow process, taking a few weeks to get on to some of the major search engines. The search engines are pretty much a law unto themselves about when or even if they list you in their databases.

If you haven't already done so, you can use our submission service to automatically submit your site to Google, Yahoo, MSN and Ask.

To do this, login to your account, click "Preview/ Publish" on the top menu, and then "Submit To Search Engines" on the left hand menu.

Once you have read and agreed to the statements click on the button "Submit My Site" and we will do the rest.

On this screen you can also select whether you wish for your site to be submitted to the search engines each time you "publish to web". To choose this option tick the relevant box before clicking the "Submit My Site" button.

We have also found that you can get listed quite quickly by getting a link on an established website that is already in the search engines database. We recommend that you find some websites which complement (but are not in direct competition with yours) and are already listed in the search engines. You can then ask them if they will exchange links with your website. If you do this with 3 or 4 websites you might find your website listed in there in a week or so.

We offer a link exchange request area in the “Community” forum (tab on the top menu) where you can post up your link request and website and other DoYourOwnSite members will reply if they would like to exchange links. You can also search the list for relevant sites and request exchanges with them.

For more information on link exchanging we provide an article in the "How To Promote Your Website" area which can be found on the left hand menu of your home page. This section also has information on other ways you can promote your website and help to get listed on results pages.

You have the option to send Dispatch Notifications to your customers.

To do this please follow the instructions below:

1. Go to your "Order Management" system (on the left hand menu in the shop)

2. Click on the + symbol to the side of the customer you wish to send the email to and the full order details will appear

3. Change the status to “Dispatched” in the drop down list and a pop-up will appear containing the email to be sent to the customer

4. Click “Update and Send Email” and your customer will be sent a dispatch notification

If you would like to change our standard notification email this can be edited by clicking on "Shop Settings" on the left-hand menu, and then on the “Order Management Configuration” screen.

All domain name registrations are for 2 years.

We offer a discount on domain name registration fees when you first subscribe to our service. Please see our discounted prices below:

.co.uk £6.99
.org.uk £6.99
.me.uk £6.99
.com £22.99
.biz £22.99
.info £22.99
.org £22.99
.net £22.99

To register an additional domain name on your account, please see our prices below:

.co.uk £9.99
.org.uk £9.99
.me.uk £9.99
.com £26.99
.biz £26.99
.info £26.99
.org £26.99
.net £26.99
.uk.com £69.99
.uk.net £69.99

If you do not wish to display our DoYourOwnSite! logo at the bottom of your sites pages, then you can choose to pay more to remove it. The monthly subscription fee for this is £17.63 or £176.30 per year (giving you 12 months for the price of 10).

We are sorry to hear that you do not wish to use our services at this time. If there is anything in particular that you feel we do not offer or that you were not sure how to do with our system then please let us know and we will do whatever we can to help.

If you have just changed your mind about wanting to create a website then you do not need to do anything as your Free Trial will expire automatically, with nothing to pay, after the 30 days have passed.

If you are having a problem with any part of the DoYourOwnSite! system or something is not working as you expect it to then please read carefully through our "Frequently Asked Questions" (FAQs) before you email us, as your question may have already been answered.

You may also find that some of the "Useful Information" articles, found on the homepage after you login to your site administration area, may be relevant to your query.

If you cannot find a solution to your problem in these places then, in order for us to resolve your problem as quickly and efficiently as possible, please be sure to follow these guidelines when emailing us:


1. Please be as detailed as you can about the problem you are having. We sometimes receive emails from customers that simply state something is "not working!" from which it is impossible to diagnose the problem without requesting further information.


2. Information that may be useful to us in diagnosing your problem may include things such as:

- What steps were taken, buttons pressed, etc, that led to the problem occurring?

- Whether a problem effects all pages of your site or just specific ones, and if so which ones?

- Does the problem occur consistently or only intermittently?

- When did the problem start?

These are only examples, so please give us any information that you think might be relevant to your enquiry.


3. If you are receiving an error message of any kind then please include the exact message in your email


4. If you have a DoYourOwnSite! account then please login and use the "Contact Us" option in your site administration area rather than the contact us page on our main website.

Many error messages will include information to help you resolve whatever the problem is yourself, but occasionally due to various factors an "unfriendly" error message can appear.

If the problem persists after a few attempts then please contact us. Be sure to tell us the exact error message that you are receiving and give us as much information as you can about what you did that made the error message appear.

Metatags are used by the search engines to help rate the "relevance" of a site to whatever a user is searching for. The two important types of metatag are Description and Keywords.

For the keywords field you need to put yourself "in the shoes" of the people you think will be looking for your site. What will they type into a search engine when they want to find you? Create a list of about twenty words and/or phrases, separated by commas, to put in the metatag keywords field.

The description field is used by some search engines as a brief summary of your site that is shown to users. Try to write one or two sentences that accurately describe your site and your business. If possible, try to include a few of your most important words and phrases from the keywords field.

The DoYourOwnSite! system can now be used with a variety of operating systems. As well as "Internet Explorer" on Microsoft Windows the editor can also be used with the "Mozilla Firefox" browser on Windows, Macintosh and Linux operating systems. Other less popular web browsers such as "Opera" and Mac OS's "Safari" are NOT currently supported.

Full documentation on the editor can be found in our article "Using The DoYourOwnSite! Editor" under "Useful Information" on the home page of your site administration area.

A domain name is a unique name used to reference a website on the internet. For example DoYourOwnSite! uses the domain name www.doyourownsite.co.uk

We accept all major debit and credit cards, including UK debit cards such as Delta, Switch, Solo and VISA Electron.

When you are ready to subscribe, log in to your account and click the "Subscribe Now" button. This takes you through the subscription process and allows you to choose to pay either monthly or receive a discount for paying yearly.

Your domain name is something that you need to think about carefully and choose yourself as only you know what will best reflect the nature of your business. There are two routes you can go down when choosing a domain name.

1. Company name. Most commonly people just register their exact company name as their domain name. This is a good approach if you think people will be searching for you by name or if you have existing customers that will be looking for your website.

2. Nature Of Business. An alternative is to go for a domain name that does not include your company name but instead reflects what you do or the services you offer. For example: A gardener called John Smith might register johnsmith.co.uk as his domain name. Alternatively he could register something like landscape-gardening-services.co.uk. The latter includes keywords about what he does and could help improve his ranking for those keywords on the search engines.

It is vitally important that any images to be used on a website are properly optimized. This is basically making the image file as small as possible without any noticable loss of quality. This makes the pages of your site download faster and provides a better, quicker, experience for your users.

For more information on using images we provide an article “How To Use Images On Your Website” that can be found on the left hand menu on the “Home” page after you have logged into your account.

We never ask for any credit card details until our customers are ready to end their free trial period and "Publish To Web" by going through the subscription process.

This process clearly states that subscribing will end your free trial along with how much and when you will be charged.

You will be asked to choose a domain name if required, select the account level to subscribe to and then select whether to pay monthly or annually before being taken to our payment page to enter your credit card details.

You will also receive emails from our Payment Processing partner, WorldPay, confirming your initial payment and the setup of your monthly payment agreement.